This Cancellation and Refund Policy (“Policy”) explains the rules and conditions related to cancelling flight bookings and requesting refunds through Aristofly.com (“Aristofly”, “we”, “us”, or “our”). By making a booking on our platform, you acknowledge and agree to be bound by this Policy, along with our Terms of Service and any applicable airline policies.
Please read this policy carefully before booking or initiating a cancellation.
You may book flights directly through Aristofly.com using our online platform.
In most cases, cancellations can be requested directly through your user account dashboard or via email.
However, some airlines or fare types require direct contact with the airline for cancellations, modifications, or refunds.
Our support team is available to guide you through the cancellation process when needed.
We recommend reviewing your fare rules and airline conditions at the time of booking.
When a cancellation is initiated, the total refundable amount will be calculated based on the following:
Aristofly Service Fee: A nominal service charge may be deducted for processing cancellations.
Airline Cancellation Fee: Each airline has its own fee structure depending on the fare type, time of cancellation, and booking conditions.
Fare Conditions: Refund eligibility and cancellation penalties are determined by the ticket's fare rules.
The amount you receive as a refund may be less than the total amount paid at the time of booking.
Refunds depend on the type of fare and the airline’s cancellation policy. The following general conditions apply:
Non-Refundable Tickets: Some promotional fares, last-minute deals, or special fare types are non-refundable under any circumstances.
Partially Refundable Tickets: In some cases, only taxes or unused portions of a ticket may be refundable.
Fully Refundable Tickets: These allow for full refunds minus applicable fees, depending on cancellation timing.
Refunds are only processed after confirmation of cancellation from the airline and verification of eligibility.
Cancellation Confirmation: Once the cancellation is requested, we verify the fare rules and applicable charges.
Initiation of Refund: Refund processing is initiated within 7 to 14 business days from our end.
Final Credit: The actual time it takes for the refunded amount to appear in your account may vary based on:
Your payment method or banking institution
Airline refund approval time (may extend beyond Aristofly’s processing time)
Public holidays or international processing delays
If the refund is delayed beyond 21 business days, please contact our support team with your booking reference number.
Refunds or cancellation waivers may be considered under the following exceptional scenarios, subject to airline approval and document verification:
Medical Emergency: Serious illness, hospitalization, or death of the passenger or an immediate family member.
Airline-Initiated Changes:
Flight cancellations
Significant delays (usually 4+ hours)
Rescheduling or route changes without suitable alternatives
Force Majeure Events: Natural disasters, political unrest, or government-imposed travel restrictions (e.g., COVID-19 lockdowns).
Supporting documentation such as medical certificates, death certificates, or airline notifications may be required.
If a traveler fails to cancel or board the flight before the scheduled departure time (“No-Show”), the following applies:
The ticket is usually rendered non-refundable as per airline rules.
No-shows may also affect eligibility for any future modifications or rebooking.
Some airlines may offer partial refunds or credits depending on the fare class, but this is not guaranteed.
If you wish to modify an existing booking (e.g., change in travel date, passenger name, or destination), the following applies:
All changes are subject to airline policies and availability.
Fare differences, reissue fees, and Aristofly’s service charges may apply.
Name changes are generally not permitted unless due to a minor correction (e.g., spelling error) and are subject to airline discretion.
Modifications must be requested at least 48 hours before departure for most airlines. Last-minute changes may not be accepted.
In case your booking transaction is unsuccessful (e.g., payment processed but ticket not issued), any deducted amount will be:
Refunded to your original payment method, typically within 7 to 10 business days.
Subject to verification of the failed transaction with payment gateway and airline systems.
To cancel your booking or request a refund:
???? support@aristofly.com
Include your full name, booking reference number, and reason for cancellation.
???? Visit https://www.aristofly.com and use the contact form or support chat if available.
Please ensure all communication is made from the email address used during booking.
Aristofly acts as an intermediary between you and the airline. Final decisions on refunds and waivers rest with the airline.
We strive to process your requests promptly, but delays beyond our control (airline timelines, payment gateway issues, etc.) may occur.
Always review fare conditions and cancellation rules before finalizing your booking.
For any additional questions, concerns, or assistance, don’t hesitate to reach out to our support team.